Commissioning Bespoke Design

CANCELLATION / RETURN / EXCHANGE POLICY RETURNING AN ITEM If you do decide to return an item for exchange or refund for any reason, please contact us to tell us in advance of the item you wish to return or exchange and the reason. This will help us process your request more quickly. RETURNS REQUIREMENTS Products can be returned within 30 days of purchase only. If the 30-day period has passed, we are unable to offer you a refund or an exchange. To be eligible for a refund or exchange your item must be returned to us unused in all its original packaging (with the original swing tags), together with the purchase receipt or returns card (“Returns Requirements”). Please be aware that returns do not apply to final sale items and gift cards. Please return the items (in accordance with Returns Requirements) to our offices marked: Returns and Exchanges, Bianca Elgar Limited, 15 East Street, Oxford, OX2 0AU. You are responsible for paying for your own shipping costs unless there is a fault with the product (subject to returns assessment and shipping costs being commensurate with the price of the delivery method we offer). If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. On receipt of the return, we will email to notify you that we have received your item. RETURNS INSPECTION On receipt of your item/s, we will ensure it/they meet/s the Returns Requirements and notify you of the approval or rejection of your exchange or return (and refund amount (in whole or in part). We may, in our sole discretion, reject an application for a refund or only make partial refunds where the item/s does not meet Returns Requirements and/or shows obvious signs of use, or is not in its original condition, or is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery.