Vibrant tropical flower brooch

Of course, it goes without saying that I hope you will fall in love with your purchase. Sadly, though, however carefully I try to describe things, occasionally what you see in a picture might not meet your expectations. My items are handmade, unique and each and every one will be different. I hope you will consider any slight differences between pictures and your received item as part of the charm of a handmade item rather than a detraction. Monitors will all show colours differently. With felt, areas that are softer – or thinner – than other areas, are inevitable. They are not faults, just quirks of working with wool in this way! If you want to return anything, please contact me immediately to tell me you want to return it. If you are returning it because you consider it is faulty, please also tell me the problem. Items for return should be sent back in the original packaging, or if you ripped your parcel open in anticipation, put the item, in my packaging, into another bag or protective box for return so it is secure and protected. Please be sure to use the original padding to avoid damage. Please make sure you have had it weighed and add the correct postage and return it WITHIN SEVEN DAYS. It is ESSENTIAL you get proof of postage, or register the package as I cannot accept responsibility for anything lost in the post. I will refund the purchase price of the item if it arrives in the same condition it left here, clean and suitable for publicity if not faulty. I am sorry, but like other mail order organisations, I cannot refund the postage costs, either for the original dispatch or for the return of the item.