Fine Silver Forget me not Fine Silver Heart Necklace

DAMAGED ITEMS If you should receive an item that is defective, damaged or not what you ordered, please CONTACT US within 5 working days and provide an image of the damaged goods. We will help you resolve any issues as quickly as possible by replacing the item and arrange for you to return the faulty item to us by post. Should this occur, we will cover additional delivery costs and re-arrange delivery of a new replacement item. We will confirm the return address in writing, once you have contacted us about the fault. If you suspect a parcel has been damaged in transit, parcels should be opened in the presence of the Courier upon receipt of the goods. This will allow you to verify that the Goods are contained in the parcel are untampered with and undamaged. Should you fail to do this, and subsequently find the Goods are not contained therein, or have been damaged during delivery, we may not be able to claim against the Courier or against our insurers. Accordingly, if you do fail to do this, you agree that you will be solely liable for any such loss or damage and shall waive, release and indemnify us from and against any claims relating thereto, to the fullest extent permitted by applicable law. All our manufacturing work is covered for up to 6 months from the receipt of your jewellery. Should a fault occur within this timeframe, please CONTACT US with details of the issue and photos of the fault. We will then require the piece to be sent to us for inspection. If it is determined during the inspection that the damage has been caused by accident, neglect or misuse, here will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred.  Please note that we are not liable for any other jewellers work. A faulty jewellery item corrected by another jeweller voids our warranty period. CANCELLATION POLICY If you wish to cancel an order placed online at Artisanry Co that has not yet been dispatched, please email us at naomi@naomibrookesdesigns.co.uk within 14 calendar days of your order date. Please note that once your order has been dispatched, we are unable to cancel it. Once you have received your order, you have 14 days to CONTACT US to request a refund, then a further 14 days to return the item to us. The item(s) will need to be returned in perfect, unworn condition and in their original packaging to be eligible for a refund. In this circumstance, please follow the above return instructions.  Your refund will be processed within 3 calendar days. The above does not affect your statutory rights. Purchases exempt from both the refund and exchange policies, unless they are structurally faulty are: - Bespoke pieces (commission work) - Customised pieces (pieces that have been altered from their original design shown online). - Earrings due to hygiene reasons. LATE AND LOST DELIVERIES If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to locate it with INSERT POSTAL METHOD or the appropriate international postal service. FOR ROYAL MAIL LOST DELIVERIES: UK Delivery - We unfortunately cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international items) as this is when the Royal Mail classes items as being lost. International delivery - When items are sent to another country, your parcel is handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks. Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. You can check the signature of the person that has signed for the parcel, by entering your tracking number on the Royal Mail website. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address. Naomi Brookes Designs cannot be held responsible for goods that are lost or delayed in transit.