So Solid Heart Necklace

Shipping and Handling UK Each jewellery order over £50 will be packaged with love and carefully posted using Special Delivery, which is an insured postal service in the United Kingdom. Under £50 in the UK is not insured. Please use the contact form if you would like to purchase insurance. Shipping and Handling Worldwide   Each jewellery order for overseas orders will be packaged with love and carefully posted using a signed for service. Items will not be insured unless you have emailed to request this option (see below). Please note that customers will be responsible for any Taxes which may be payable in your country and any other charges on receipt of goods. Please note that International Shipping is not insured. Please contact me if you would like insured postage. I will be happy to provide quotes for this if you would prefer this option. Customs and import taxes Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs. . Delivery My aim is to ship each order to you within 5 working days from the date you place your order. If there is any delay to this I will contact you and give you an option to cancel or accept the delay. In the event that an item you have ordered is out of stock, I will offer you an alternative or refund your purchase price. Personalised/Custom Orders I take pride in my work and want you to be happy with your personalised orders, so will not rush them. Personalised rings and necklaces usually take 5 to 7 working days. Bespoke orders and those needing hallmarking may take up to 6 weeks. If you have a rush order please contact me, as it may be possible to arrange. Please note that personalised or custom orders will not be exchanged unless they are faulty. Hand stamped jewellery by its very nature is subject to variations in letter spacing and amount of impression made each time the stamp is struck with a hammer. The variation of spacing with hand stamped jewellery is one of its charming characteristics. Please do not order hand stamped jewellery unless you are happy with some variation in letter spacing or depth of imprint. Please use the contact form to ask any questions before you place your order, or let me know if you need your jewellery sooner, this can often be arranged. A deposit of 50% will be payable at the time of order. The balance to be paid before the item is dispatched. Rings Please check your finger size before you order. Please note that I will make the size you order. If you order the wrong size I will need to charge you a making charge. If I have made a mistake on sizing I will of course remake your ring free of charge. Custom I am happy to quote for custom designs. I will be delighted to discuss any ideas you have provide you with an estimate once we have discussed these with you. I will draw out ideas so you can visualise the design before production begins. Please note that I do not copy other designers work. A 50% charge is then payable before I start making a design especially for you. I will send you a photograph of the design and the balance should be paid on approval, then the item will be shipped to you. Privacy Policy I will not pass any customer details to third parties except to fulfil delivery requirements.